Northern Ohio Apartment Association

FALL 2025 Leadership Training Workshops for Building Maintenance Personnel w/ ABC
2025-10-28 08:00 - 17:00 UTC | Associated Builders & Contractors, 9255 Market Place West, West Broadview Heights, OH, 44147, United States
Two new workshops are being offered that are designed to help building maintenance crew leaders plan and complete assigned projects, and to maximize their team leadership skills. The workshops are being taught by skilled construction project managers. Participants can attend one, or both, of the workshops.
Fundamentals of Crew Leadership, 8:00am-12pm
Participants attending this workshop will focus on four primary areas of leadership – Basic Leadership and Leadership Styles, Communications, Delegating, and Problem Solving. Delivered by an experienced construction project manager and based on the nationally recognized NCCER construction curricula, this workshop will help new crew leaders become effective leaders, and current crew leaders to refresh their leadership styles and skills.
Project Management for Crew Leaders, 1-5pm
There are many components to project management…Project Planning, Scheduling, Estimating, Coordinating, People; Equipment; Safety and more. Participants in this workshop will be given the knowledge and techniques they will need to safely and efficiently manage both large and small projects. Role playing and plenty of time for questions and answers will help participants understand real-world leadership situations.
Email Jacqui Hoover (jacquib@noaamembers.com) to sign up for this event. You can also call the NOAA Office with any questions at 216-241-1635.
Click here to view the Fall ABC Maintenance Workshop Series Flyer

FALL 2025 Fundamental Electrical Repairs w/ ABC
2025-10-16 13:00 - 17:00 | Associated Builders & Contractors, 9255 Market Place West, West Broadview Heights, OH, 44147, United States
Participants in this course will learn how to properly install and make repairs to lights, ceiling fans, exhaust fans, exterior lighting, switches and more. Most importantly, how to do this work safely for both the maintenance team members and property residents will be a major focus of this workshop. In addition to hands-on training, there will be plenty of time for participants to ask questions and get answers to their specific questions.
Email Jacqui Hoover (jacquib@noaamembers.com) to sign up for this event. You can also call the NOAA Office with any questions at 216-241-1635.
Click here to view the Fall ABC Maintenance Workshop Series Flyer

2025 Fall Fair Housing Seminar with Bill Willis
2025-10-07 09:00 - 12:00 | Holiday Inn Cleveland-S Independence, an IHG Hotel, 6001 Rockside Road, Independence, OH, United States

FALL 2025 Solving Common Plumbing Problems w/ ABC
2025-10-02 13:00 - 17:00 | Associated Builders & Contractors, 9255 Market Place West, West Broadview Heights, OH, 44147, United States
The most common repairs needed in the maintenance of rental properties are plumbing-related. Whether it is a faucet repair or replacement, a leaky toilet, a water line leak, or other plumbing issue, the Solving Common Plumbing Problems hands-on workshop is designed to provide participants with the latest information on how to identify plumbing problems, troubleshoot solutions and efficiently and cost-effectively make repairs. The latest plumbing materials, tools and techniques will be discussed, and demonstrated in the ABC Plumbing Lab.
Email Jacqui Hoover (jacquib@noaamembers.com) to sign up for this event. You can also call the NOAA Office with any questions at 216-241-1635.
Click here to view the Fall ABC Maintenance Workshop Series Flyer

2025 Fall Heating System Start-Ups w/ ABC
2025-09-23 13:00 - 17:00 | Associated Builders & Contractors, 9255 Market Place West, West Broadview Heights, OH, 44147, United States
Always one of the most popular training sessions for building maintenance personnel, the Fall Heating System Start-ups workshop is designed to provide participants with what they need to know to check heating systems, conduct basic preventative maintenance, identify potential problems, troubleshoot those problems and know when to call an HVAC Technician. The workshop will be held in the HVAC lab at the ABC Training Center with a focus on hands-on learning.
The deadline to register is September 16, 2025. Email Jacqui Hoover (jacquib@noaamembers.com) to sign up for this event. You can also call the NOAA Office with any questions at 216-241-1635.
Click here to view the ABC Workshop Series flyer!

NOAA Networking Meeting - September 2025
2025-09-12 09:00 - 10:30 | Belfor’s Offices in the Ariel International Center, 1163 E 40th St., Cleveland, OH, 44114, United States
Join NOAA for our monthly networking meeting! Networking meetings are free, casual and a great opportunity to get to know the association. Contact Izzy Keller or Jacqui Hoover with any questions.
PRIMARY SPEAKER: TBD
ASSOCIATE SPEAKER: Rob Boehm, Pavement Maintenance Specialties

2025 Key Awards Gala
2025-09-10 18:00 - 21:00 | Holiday Inn Cleveland-S Independence, an IHG Hotel, 6001 Rockside Road, Independence, OH, United States
Join NOAA for a night of celebrating excellence in property management at the Key Awards Gala. This year, we are thrilled to recognize over 180 outstanding properties across Northern Ohio.
About the Key Awards
There are five potential awards: property of the year, top 10, platinum, gold and silver. Properties that score the highest are awarded Platinum. Properties that score above average in their categories are awarded Gold. The remaining properties that score well within each group are awarded Silver.
Starting this year, NOAA will begin recognizing three Properties of the Year. This award is earned by the properties with the highest percentage of overall property types and rent ranges in its year category. The top 10 scoring properties will also receive special recognition at the awards. Properties receiving a Key Award will be notified at the Key Award Gala.
IMPORTANT DATES:

August 20th – Program advertisements are due!
September 1st – Registration deadline
September 10th – Day of the gala!

More information:

Click here to view event flyer
Click here to view registration form
Click here to view sponsorship opportunities

2025 Fall Golf Outing
2025-09-08 10:00 - 17:00 | Columbia Hills, 16200 E River Rd, Columbia Station, 44028
NOAA’s annual fall golf outing returns on September 8th! Registration begins at 10 a.m. with a shotgun start at 11 a.m. The reception will begin around 4 p.m. We hope to see you there!
Learn more:

Click here to view flyer, registration form and sponsorship sheet

NOAA Networking Meeting - August 2025
2025-08-08 09:00 - 10:30 | Belfor’s Offices in the Ariel International Center, 1163 E 40th St., Cleveland, OH, 44114, United States
Join NOAA for our monthly networking meeting! Networking meetings are free, casual and a great opportunity to get to know the association. Contact Izzy Keller or Jacqui Hoover with any questions.
PRIMARY SPEAKER: TBD
ASSOCIATE SPEAKER: Nick Began Sr. – Counter Top Consultants

NOAA Networking Meeting - July 2025
2025-07-11 09:00 - 10:30 | Belfor’s Offices in the Ariel International Center, 1163 E 40th St., Cleveland, OH, 44114, United States
Join NOAA for our monthly networking meeting! Networking meetings are free, casual and a great opportunity to get to know the association. Contact Izzy Keller or Jacqui Hoover with any questions.
PRIMARY SPEAKER: TBD
ASSOCIATE SPEAKER: Holly Cope, Simple Clear Payments

2025 NOAA Trade Show
2025-07-09 09:00 - 16:30 | Holiday Inn Cleveland-S Independence, an IHG Hotel, 6001 Rockside Road, Independence, OH, United States
Register today for NOAA’s 2025 Trade Show. The show has a few booths remaining, make sure to sign up today!
Schedule:

9-11 a.m. Dr. Debbie’s Morning Seminar
Noon Lunch buffet opens, food will be available all day!
11 a.m. to 4:30 p.m. Floor opens

About Succeeding in a Changing World with Dr. Debbie Phillips
Have you ever heard the phrase, “money doesn’t grow on trees?” While that is true, there is some relationship between the strength of the root and the “fruit.” With increasing operating expenses, new competition in the market and pricing fluctuations, our focus must be on understanding the fundamentals of entrepreneurship. This engaging workshop will expand on understanding the goals and objectives of ownership in a way that addresses the four pillars of value creation: marketing, customer engagement, retention and renewals.
This workshop is applicable to both real estate owners and operators as well as supplier partners!
Key learning outcomes include:
· Understand the fundamentals of operations and meeting the goals of the owner
· Examine key drivers of revenue and the impact of customer engagement
· Analyze income and expense categories to create action plan for value creation
About the Trade Show
This year’s NOAA Trade Show is a cannot miss. We have over 70 exhibitors registered, a great morning seminar with Dr. Debbie AND food available all day for exhibitors and attendees. NOAA’s Trade Show has something for everyone, we hope to see you there.
This year’s theme is world travel. Only NOAA members can exhibit at the Trade Show and the only associate members able to attend are those exhibiting. Primary members are encouraged to attend!

2025 Summer Golf Outing
2025-06-30 09:00 - 17:00 | Columbia Hills, 16200 E River Rd, Columbia Station, 44028
Due to weather, the June 9th Summer Golf Outing will be postponed to June 30th. Please reach out to Jacqui Hoover to confirm your foursome for the new date!
Register today for NOAA’s 2025 Summer Golf Outing!! As one of our most popular events, this event sells out almost every year. Register TODAY to secure your spot.
Click here to view flyer, registration form and sponsorship

2025 Key Awards Judging Day
2025-06-24 09:00 - 17:00 | Holiday Inn Cleveland-S Independence, an IHG Hotel, 6001 Rockside Road, Independence, OH, United States
NOAA members can now sign up their apartment communities for our annual Key Awards! We encourage all our members to send in their properties for our biggest event of the year!.
Big changes are coming to the Key Awards
Starting this year, the Key Awards will recognize three outstanding communities as our Properties of the Year!
Properties of the Year will be awarded to the Key Award entries with the best percentage for all property types and rent ranges within each year category. The year categories are:

Classic (communities first occupied before 1980)
Contemporary (communities first occupied between 1980-2000)
Trendy (communities first occupied between 2001 to present day

What are the Key Awards?
The Key Awards is an opportunity to recognize hard work and excellence within property management across Northern Ohio, NOAA members are encouraged to submit their properties for judging.
Key Award entries are grouped into property style, price and year built. On the day of judging, key award entrants are visited by two independent judges. Properties will be notified that judges are on their way approximately 15 minutes before arrival. Judges and drivers will leave the Holiday Inn in Independence after a buffet breakfast at 9 a.m.
Based on the judges’ subjective impressions, an entrant receives scores in signage/entrance, leasing office, model unit, exterior building condition, landscaping/grounds and entire community appeal. The judges’ scores are then tallied by a third-party firm. Properties are awarded based on the scores tallied.
There are five potential awards: property of the year, top 10, platinum, gold and silver. Properties that score the highest are awarded Platinum. Properties that score above average in their categories are awarded Gold. The remaining properties that score well within each group are awarded Silver.
Starting this year, NOAA will begin recognizing three Properties of the Year. This award is earned by the properties with the highest percentage of overall property types and rent ranges in its year category. The top 10 scoring properties will also receive special recognition at the awards. Properties receiving a Key Award will be notified at the Key Award Gala on September 10.
How to sign up
Fill out the form below and return it to Jacqui Hoover (jacquib@noaamembers.com). Reach out to the NOAA office at 216-241-1635 with any questions.
Click here to view the registration form

NOAA Networking Meeting - June 2025
2025-06-13 09:00 - 10:30 | Driftwood, 1111 Fairfield Ave, Cleveland, 44113, United States
Join NOAA for our monthly networking meeting! Networking meetings are free, casual and a great opportunity to get to know the association. Contact Izzy Keller or Jacqui Hoover with any questions.
PRIMARY SPEAKER: Jessica Rosinski, JROC Development
ASSOCIATE SPEAKER: Sherrie Perkins, ATI Restoration

2025 Leadership Training Workshops for Building Maintenance Personnel w/ ABC
2025-06-03 08:00 - 17:00 | Associated Builders & Contractors, 9255 Market Place West, West Broadview Heights, OH, 44147, United States
Two new workshops are being offered on June 3rd that are designed to help building maintenance crew leaders plan and complete assigned projects, and to maximize their team leadership skills. The workshops are being taught by skilled construction project managers. Participants can attend one, or both, of the workshops.
Fundamentals of Crew Leadership, 8:00am-12pm
Participants attending this workshop will focus on four primary areas of leadership – Basic Leadership and Leadership Styles, Communications, Delegating, and Problem Solving. Delivered by an experienced construction project manager and based on the nationally recognized NCCER construction curricula, this workshop will help new crew leaders become effective leaders, and current crew leaders to refresh their leadership styles and skills.
Project Management for Crew Leaders, 1-5pm
There are many components to project management…Project Planning, Scheduling, Estimating, Coordinating, People; Equipment; Safety and more. Participants in this workshop will be given the knowledge and techniques they will need to safely and efficiently manage both large and small projects. Role playing and plenty of time for questions and answers will help participants understand real world leadership situations.
The deadline to register is May 27, 2025. Email Jacqui Hoover (jacquib@noaamembers.com) to sign up for this event. You can also call the NOAA Office with any questions at 216-241-1635.
Click here to view the ABC Workshop Series flyer!

The "Business of Business" with Dr. Debbie Phillips
2025-05-29 09:00 - 12:00 | Holiday Inn Cleveland-S Independence, an IHG Hotel, 6001 Rockside Road, Independence, OH, United States
Join NOAA for our annual Spring Leasing Kickoff with the member-favorite Dr. Debbie Phillips.
The “Business of Business”
Owners and operators are facing more challenges as they embrace a “new normal” in this dynamic environment of rising interest rates, stubbornly tight labor market and increasing operating costs. These pressures are forcing management teams to optimize their strategies to meet client demands while at the same time enhance resident satisfaction and employee engagement. Join Dr. Debbie as she takes you through a workshop focused on fine tuning the fundamentals and increasing economic occupancy. Understanding the variables that can produce the highest return on your investment can offer you a winning strategy. Learning outcomes include:

Understand the impact of concessions, bad debt and vacancy loss on NOI.
Identify weak links in your talent development and the relationship on payroll.
Focus on opportunities for income maximization and value creation with a precision approach to responsive marketing and employee engagement.

Dr. Debbie Doubled!
Be inspired by Dr. Debbie in this seminar AND our July 9th Trade Show seminar for only $99 per person. Take advantage of this amazing opportunity!
More information
Click here for the event flyer

2025 Fundamental Electrical Repairs w/ ABC
2025-05-22 13:00 - 17:00 | Associated Builders & Contractors, 9255 Market Place West, West Broadview Heights, OH, 44147, United States
Participants in this course will learn how to properly install and make repairs to lights, ceiling fans, exhaust fans, exterior lighting, switches and more. Most importantly, how to do this work safely for both the maintenance team members and property residents will be a major focus of this workshop. In addition to hands-on training, there will be plenty of time for participants to ask questions and get answers to their specific questions.
The deadline to register is May 15, 2025. Email Jacqui Hoover (jacquib@noaamembers.com) to sign up for this event. You can also call the NOAA Office with any questions at 216-241-1635.
Click here to view the ABC Workshop Series flyer!

2025 NOAA CAM Course
2025-05-22 09:00 - 2025-05-28 16:30 | OH
Calling all community managers and assistant community managers! Register today for NOAA’s 2025 Certified Apartment Manager (CAM) course taught by Smart Apartment Solutions’ Megan Orser. This course is a NAA credential course.
Course attendees will learn about:

Comprehensive marketing plans
Sales team management & product readiness
Equitable treatment of current and potential residents
Resident retention & the maintenance of a positive company image
Consistent and ongoing resident communication
Enforcement of company policy in compliance with laws and regulations
Preventative maintenance programs
Apartment turnover process
Recruitment, hiring, orientation and training of high-caliber employees
Analysis of the property’s financial operations with corrective actions for underperformance
Monitoring of property performance to achieve the owner’s investment goals.
Maximizing net operating income

What do I need to be a CAM?

12 months of on-site property manager experience
The successful completion of the CAM course
A passing grade on the CAM exam

How to register:
Reach out to Izzy Keller, izzy@noaamembers.com or 216.340.5049

May Next Gen Committee Meeting
2025-05-20 17:00 - 20:00 | The Brothers Lounge, 11609 Detroit Ave, Cleveland, OH, United States
After months of planning and discussion, NOAA is excited to announce our first Next Gen event at 5 p.m. on May 20th at The Brothers Lounge. This event is free and only open to members under 40. This event will have a speaker, and the first beer is on NOAA!
RSVPs are appreciated. You can RSVP on LinkedIn or by emailing Izzy Keller at izzy@noaamembers.com
About Next Gen
Next Gen is NOAA’s committee for multifamily housing professionals under 40. This group seeks to connect and elevate young leaders making waves in multifamily housing through networking events, professional development and education.
Stay Connected
Click here to join the Next Gen LinkedIn group.
Click here to sign up for future updates.

NOAA Networking Meeting - May 2025
2025-05-09 09:00 - 10:30 | Belfor’s Offices in the Ariel International Center, 1163 E 40th St., Cleveland, OH, 44114, United States
Join NOAA for our monthly networking meeting! Networking meetings are free, casual and a great opportunity to get to know the association. Contact Izzy Keller or Jacqui Hoover with any questions.
PRIMARY SPEAKER: Jeff Breha and Mike Fiala, Owner’s Management
ASSOCIATE SPEAKER: Chaz Stead, Zentro Internet

2025 Solving Common Plumbing Problems w/ ABC
2025-05-06 13:00 - 17:00 | Associated Builders & Contractors, 9255 Market Place West, West Broadview Heights, OH, 44147, United States
The most common repairs needed in the maintenance of rental properties are plumbing-related. Whether it is a faucet repair or replacement, a leaky toilet, a water line leak, or other plumbing issue, the Solving Common Plumbing Problems hands-on workshop is designed to provide participants with the latest information on how to identify plumbing problems, troubleshoot solutions and efficiently and cost-effectively make repairs. The latest plumbing materials, tools and techniques will be discussed, and demonstrated in the ABC Plumbing Lab.
The deadline to register is April 29, 2025. Email Jacqui Hoover (jacquib@noaamembers.com) to sign up for this event. You can also call the NOAA Office with any questions at 216-241-1635.
Click here to view the ABC Workshop Series flyer!

(NW Ohio) 2025 Fundamental Electrical Repairs w/ ABC
2025-04-24 13:00 - 17:00 | 5924 American Rd E, Toledo, OH 43612, 5924 American Road East, Toledo, OH, 43612, United States
Participants in this course will learn how to properly install and repair lights, ceiling fans, exhaust fans, exterior lighting, switches and more. Most importantly, how to do this work safely for both the maintenance team members and property residents will be a major focus of this workshop. In addition to hands-on training, there will be plenty of time for participants to ask questions and get answers to their specific questions.
The deadline to register is April 17, 2025. Email Jacqui Hoover (jacquib@noaamembers.com) to sign up for this event. You can also call the NOAA Office with any questions at 216-241-1635.
Click here to view the ABC Workshop Series flyer!

NOAA Networking Meeting - April 2025
2025-04-11 09:00 - 10:30 | Belfor’s Offices in the Ariel International Center, 1163 E 40th St., Cleveland, OH, 44114, United States
Join NOAA for our monthly networking meeting! Networking meetings are free, casual and a great opportunity to get to know the association. Contact Izzy Keller or Jacqui Hoover with any questions.
PRIMARY SPEAKER: TBD
ASSOCIATE SPEAKER: Christian Roe, We Mean Clean

2025 Spring HVAC Systems Start Up w/ ABC
2025-04-10 13:00 - 17:00 | Associated Builders & Contractors, 9255 Market Place West, West Broadview Heights, OH, 44147, United States
With warm weather just around the corner, what does that mean? It means that it is time to check HVAC systems, conduct preventative maintenance, identify potential problems and troubleshoot solutions before they become bigger problems. This 4-hour workshop will provide participants with the knowledge and skills needed to perform troubleshooting and preventative maintenance, and to know when to call in an HVAC Technician for those bigger issues. Held at the ABC Training Center in Broadview Heights, participants will actively participate in various exercises using the ABC HVAC lab equipment. Hands-on training will be the focus of this workshop taught by an ABC HVAC instructor and technician.
The deadline to register is April 3, 2025. Email Jacqui Hoover (jacquib@noaamembers.com) to sign up for this event. You can also call the NOAA Office with any questions at 216-241-1635.
Click here to view the ABC Workshop Series flyer!

Housing Market Update with Ivy Zelman, EVP and Mark Franceski, Managing Director of Zelman & Associates
2025-03-26 12:00 - 13:30 | Holiday Inn Cleveland-S Independence, an IHG Hotel, 6001 Rockside Road, Independence, OH, United States
NOAA is thrilled to host a seminar with Ivy Zelman and Mark Franceski from Zelman & Associates. Ivy and Mark will take a macro-micro view of the housing market, with Ivy focusing on housing as a whole and Mark concentrating on the multi-family sector.
As one of the top research firms in our industry, Ivy and her team are among the most trusted and respected voices on the housing market. We encourage all our members to take advantage of this exciting event!
About the seminar
Ivy and Mark will provide a comprehensive overview of the housing sector including insights into apartments, single-family home sales, build-for-rent, demographics, and many other market drivers. Zelman and Associates has covered the multifamily market for nearly 20 years and will offer a deep analysis of the market and macroeconomic factors affecting the industry.
More information

Click here to view the event flyer, registration form and sponsorship sheet
Click here to view the event flyer
Click here to view the registration form
Click here to view the sponsorship form

NOAA Networking Meeting - March 2025
2025-03-14 09:00 - 10:30 | Belfor’s Offices in the Ariel International Center, 1163 E 40th St., Cleveland, OH, 44114, United States
Join NOAA for our monthly networking meeting! Networking meetings are free, casual and a great opportunity to get to know the association. March’s networking meeting will serve as NOAA’s trade show booth drawing! Make sure to bring a business card and mark your calendars for July 9th.

Brainstorming 2025
2025-03-13 09:00 - 13:30 | Hummingbird Pointe Apartments, 6871 Ames Road, Parma, OH, 44129
Join NOAA for industry-centered discussions focused on ideas and solutions.
What is Brainstorming?
Brainstorming is an opportunity to have industry-focused discussions with other multifamily professionals on the following topics:

Property Management
Maintenance
Marketing
Leasing
Resident Retention
Human Resources

Broken up into groups of 6-7, Brainstormers discuss solutions to a question posed by their group moderator about each of the above topics. Responses are recorded by moderators and shared with fellow Brainstormers.
More information
Click here to the event flyer, registration form and sponsorship guide
Click here to submit Brainstorming questions

2025 NOAA Spring Fair Housing Seminar - NW Ohio & Toledo
2025-03-05 09:00 - 12:00 | Fifth Third Field, 406 Washington St., Toledo, OH, 43604, United States
Stay current on your fair housing knowledge with NOAA! Seminar attendees will receive 3 hours of continuing education credits for NAA credentials and Ohio Real Estate licenses.
Keep your onsite and management teams up to date on their Fair Housing knowledge with veteran attorney Bill Willis! This seminar explores Fair Housing hot topics using real-life examples regarding:

Companion Animals
Service Animals
What is a reasonable accommodation/modification
City and County hot issues and ordinances
Parking
Live-in Aides
Hoarding
Medical Marijuana

More information:
Click here to view flyer, registration form and sponsorships

2025 NOAA Spring Fair Housing Seminar - Cleveland & Online
2025-03-04 09:00 - 12:00 | Holiday Inn Cleveland-S Independence, an IHG Hotel, 6001 Rockside Road, Independence, OH, United States

NOAA Networking Meeting - February 2025
2025-02-14 09:00 - 10:30 | Belfor’s Offices in the Ariel International Center, 1163 E 40th St., Cleveland, OH, 44114, United States
Join NOAA for our monthly networking meeting! Networking meetings are free, casual and a great opportunity to get to know the association. Contact Izzy Keller or Jacqui Hoover with any questions.
PRIMARY SPEAKER: Sam Belin, GCI Residential
ASSOCIATE SPEAKER: Tony DiNardo, Plumbing Source
