Upcoming Events
Certified Leasing Professional Class
Date: Tuesady April 10th and Wednesday April 11th, 2012.
Location: NOAA office. 1468 West 9th Street, Cleveland OH 44113.
Cost:
Members: $279
Non Members: $379
Details:
Sign your students up with Miss Sturzinger for the Certified Leasing Professional’s class and your pupil is sure to come back a STAR!!
Stephanie has been teaching our CLP class for several years now and does an FABULOUS job and ALWAYS delivers the latest and greatest techniques along with her very informative and interactive class sessions. Class starts at 9:00 AM on Tuesday April 10th.
Students have a choice of taking the final exam after class on the 2nd day or at 9:00 AM in the morning on the 12th.
Curriculum
Social Media
• Managing your Online Reputation
• Knowing your product/today’s renter
• Telephone Techniques
• Greeting and Interview
• Presentation/Tour
• Closing
• Overcoming Objections
• Creative Follow up
• Handling internet lead/guest card
Leasing Kickoff with Toni Blake
Date: Wednesday April 25th 2012.
Time: 9 am - Noon
Location: Windows on the River
2000 Sycamore
Cleveland, OH 44113
Cost:
Members: $49
Non Members: $79
Discount for groups or 10!: Call for details. 216.241.1635
Details:
The feedback we received from Toni Blake’s seminar and mini workshops at our 2011 trade show was great! We are bringing Toni back with all new material to kickoff the 2012 leasing season! Watch her video on our facebook group!
Intensity Level ONE: Mapping Your Goals - Discover a more passionate path toward achieving your goals. Toni walks you through simple, yet effective, ways to improve yourself, your environment and your work culture.
- Direction – how to find your way in the world
- Passion - believing in your gifts and intuition
- Resource Management – doing the best with what you have
- Courage – doing one brave thing each day
- Influence - understanding the impact of your own personal energy
- Leadership – setting the right standards for success
- Growth – staying relevant in rapidly changing times
- PLUS: 8 Powerful Changes required for great leadership
Intensity Level Two: Value Selling – Toni gives you a very specific strategy that guides the consumer through the decision making process. She calls this approach the YES Path – proven techniques that WILL lease on the first visit. Learn first hand from one of the industry’s foremost authorities as Toni shows you how to represent your product with value.
- Slow down the consumer with environmental selling strategies
- Celebration Station – creating a Welcome Home Party in your office
- The Instant Leasing Kit - the power of an excellent new resident packet
- PLUS: Create online value with a great review site – How to use YELP
- The Future Resident Club – a new twist on a priority waiting list
- Confirm a YES – “set them up and check them off” with your floor plan
- Building a local business consumer incentive package – coupons & area gifts!
Intensity Level THREE: Marketing with Rating Reviews & Coupons – Online reviews and coupons are driving the largest share of the market. Toni Blake will show you team how to take advantage in these spaces to generate leads and leases.
- How to claim your venue/ place / the managers response key
- Response policies for the review sites
- The Rational Test – a diplomatic tool for socially acceptable language
- Sample professional and positive responses
- How to engage your customer in establishing online reviews
- The 52 Week Google Feeding Plan to build SEO
- How to build socially branded content
- "How-To” guide to establishing FREE deals and coupons online
-
Managing and Monitoring Tools - techniques and ideas for online content
Fair Housing with Nadeen Green
Date: Wednesday May 9th 2012.
Time: 9 am - Noon
Location: Windows on the River
2000 Sycamore
Cleveland, OH 44113
Cost:
Members: $49
Non Members: $79
Details:
There was a landlord who thought of himself as the king of his community. “I can do what I want,” he proclaimed, and bade all his servants to follow his bad directions. One day a frog
appeared, looking for an apartment, and the landlord said the magic words “I don’t have
to rent to you!”. Poof, the frog turned into a fair housing tester who filed charges and the
landlord did not live happily ever after. While frogs do not have fair housing rights and protections, everyone else does. You need to know your obligations, so join us on May 9th at Windows on the River for Fair Housing Fables & Fairy Tales (and some nursery rhymes, too) presented by Nadeen Green, Senior Counsel with For Rent Media Solutions™.
Nadeen Green will cover all aspects of Fair Housing.
• General overview. Why it is important - right thing to do, monetary consequences, liability cannot be delegated, intent is irrelevant.
• EHO poster and logo use.
• Linguistic and email profiling and Limited English Proficiency.
• Types of disabilities and the reasonable accommodation requirement. Practical focus on service animals and parking issues.
• Design and construction issues.
• Familial status issues, including occupancy standards and rules for children.
• Sexual harassment by (and of) maintenance professionals.
• Short open discussion. Any questions or issues from interaction with different nationalities.
Associates Council Meetings:
Associates Council Meetings are currently being held at the NOAA Office on the second Friday of every month at 9:00 AM unless noted otherwise. These meeting are held exclusively for Associate members.
Each meeting features a Primary and Associate member. The Primary member discusses what they look for in vedors and how to better compete for their business. The Associate member gives an overview of their business and allows them to open networking opportunities with fellow members. The meetings are rounded off with industry updates from the EVP and Associate Council Rep.
1468 West 9th Street - Suite 110
Cleveland, OH 44113
RSVP
Please make your online reservation as soon as possible.
For event information and reservations please contact NOAA by phone: (216) 241-1635.
Online Registration:
You may also register for events by emailing jacquib@noaamembers.com or by calling NOAA (216) 241-1635 with the required information (see invitation).
