Visit our Lead Laws Page for more information and a list of certified trainers.

Resources, Links and Articles for Leasing Agents and Managers

Build an Unstoppable Leasing Team: The Successful Leasing Manager
Stop Losing Sales Opportunities
What Residents Want: The Thought That Counts
Success is All in the Attitude
Download Move-In Check List
Maximize Your Online Advertising
The “Ifs, Ands or Buts” of Rental Screening
Happy Employees Make Thriving Companies
National Center for Healthy Housing
Onsite Solutions: 50 Ways to Improve Your Resident Retention
MultiFamilyPro: Resident Retention - Strengthening Your Apartment Community’s Fitness Center Strategy
MultiFamilyPro: Resolving The Riddle of Resident Retention
Cooperator: Ways to Achieve Resident Retention
Land Lord Tips: Resident Retention – Stay Ahead of the Game
Land Lord Tips: Tenant Expectations

Social Media

BusinessWeek: 20 Ways Businesses Use Twitter
Mashable: Social Media Guide for Small Businesses
Mashable: The Facebook Guidebook
Mashable: The Twitter Guidebook


Legal and Law Resources

Visit our Lead Laws Page for more information and a list of certified trainers.

Ohio Eviction Statute
Ohio Landlord/Tenant Act
Download Fair Credit Reporting Act
Fair Housing Act
Tenant Rights: Cleveland Tenants Organization

Maintenance and Environmental Resources

Visit our Lead Laws Page for more information and a list of certified trainers.

EPA-Certified Lead Based Paint Training Provider
Download the EPA's Lead Law
National Center for Helathy Housing: Various approaches to green building

Environmental Proctection Agency of Ohio

Download: "What’s Working for Bed Bug Control in Multifamily Housing: Reconciling best practices with research and the realities of implementation"