Visit our Lead Laws Page for more information and a list of certified trainers.

Resources, Links and Articles for Leasing Agents and Managers

Build an Unstoppable Leasing Team: The Successful Leasing Manager

Stop Losing Sales Opportunities

What Residents Want: The Thought That Counts

Success is All in the Attitude

Download Move-In Check List

Maximize Your Online Advertising

The “Ifs, Ands or Buts” of Rental Screening

Happy Employees Make Thriving Companies

National Center for Healthy Housing

Onsite Solutions: 50 Ways to Improve Your Resident Retention

MultiFamilyPro: Resident Retention - Strengthening Your Apartment Community’s Fitness Center Strategy

MultiFamilyPro: Resolving The Riddle of Resident Retention

Cooperator: Ways to Achieve Resident Retention

Land Lord Tips: Resident Retention – Stay Ahead of the Game

Land Lord Tips: Tenant Expectations


Social Media

BusinessWeek: 20 Ways Businesses Use Twitter

Mashable: Social Media Guide for Small Businesses

Mashable: The Facebook Guidebook

Mashable: The Twitter Guidebook


Legal and Law Resources

Visit our Lead Laws Page for more information and a list of certified trainers.

Ohio Eviction Statute

Ohio Landlord/Tenant Act

Download Fair Credit Reporting Act

Fair Housing Act

Tenant Rights: Cleveland Tenants Organization


Maintenance and Environmental Resources

Visit our Lead Laws Page for more information and a list of certified trainers.

EPA-Certified Lead Based Paint Training Provider

Download the EPA's Lead Law

National Center for Helathy Housing: Various approaches to green building

Environmental Proctection Agency of Ohio

Download: "What’s Working for Bed Bug Control in Multifamily Housing: Reconciling best practices with research and the realities of implementation"